|
Warranty
Information
| What
is covered |
All new Continental
models are warranted to be free from defects in material and workmanship
for a period of one (1) year from the date of original installation,
or fifteen (15) months from date of shipment, whichever comes first.
All motor-compressor assemblies are warranted to be free from defects
in material and workmanship for a period of five (5) years from date
of installation. The term "motor-compressor assembly" does not include
unit base, air or water cooled condenser, receiver, electrical accessories
such as relay, capacitors, pressure control or condenser fan/motor
assembly, etc. THERE ARE NO OTHER WARRANTIES, EITHER WRITTEN, ORAL,
OR IMPLIED. CONTINENTAL MAKES NO WARRANTY OF MERCHANTABILITY OR WARRANTY
OF FITNESS FOR A PARTICULAR PURPOSE. |
| Cost
of Warranty |
This warranty
is free of charge. This includes the one-year parts and labor and
five-year compressor warranties. |
| How
covered |
The obligation
of Continental under this warranty is limited to the replacement or
repair of any defective part which, upon inspection by Continental,
is deemed to be defective. |
| Who
is covered |
This warranty
is for the benefit of the original Purchaser-User only, and cannot
be assigned. This warranty applies only to a unit installed in the
continental United States. The original Purchaser-User shall be deemed
to mean the person, firm, association, or corporation for whom the
equipment was originally installed. |
| What
is not covered |
Continental shall
not be responsible for the costs of transportation or mileage, costs
of labor for removal or installation, and costs of parts supplied
by third parties. This warranty does not apply to damage or failure
resulting from normal wear and tear, (including failure to clean and/or
maintain product), to damage due to misuse and abuses or resulting
from tampering or unauthorized alterations or service, to damage in
transit by accident or neglect, or to replacement of breakable components
such as glass, plastics, or porcelain. |
|
Purchaser's
duties
|
All warranty
claims must include the following information about the product covered
by this warranty: model number, serial number, proof of purchase,
installation date, and all pertinent information supporting the allegation
of defect. Upon the request of Continental, the Purchaser-owner shall
return part or parts to Continental, freight prepaid, for inspection.
The motor-assembly warranty shall only apply to refrigerators and
freezers purchased with an installation contract and minimum of one-year
service contract by a reputable refrigeration service organization. |
|
Other
limitations
|
Removal or alteration
of the original serial numbers shall void this warranty. This warranty
does not cover loss of product due to flood, or loss of mechanical
or electrical failure. Expressly excluded from this warranty are damages
resulting in spoilage of foods. IN NO EVENT SHALL CONTINENTAL BE
LIABLE FOR CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES. Continental
shall not be liable for failure to perform due to any avoidable contingency,
including acts of God, fires, floods, wars, sabotage, accidents, labor
disputes or shortages, governmental laws, ordinances, rules and regulations,
inability to obtain material, equipment or transportation, or any
other sufficient excuse. |
WARRANTY
PROCEDURE
Consult
Continental customer service at 1-800-523-7138 x113,
x132 or x159 prior to any warranty service work. Be prepared to provide the
model number and serial number. Continental
will issue a 5 digit work authorization number to put on your invoice
for payment. Exceptions will be made. For example, after hours
you must leave a message with customer service (x113, x132 or x159) providing contact name, place of business, where unit is
located, model number and serial number, description of the problem
and if possible, installation date. Contact Continental the following
business day during normal business hours of 8 A.M. to 5 P.M. Eastern
Time.
Not covered
under warranty are temperature adjustments, calibrations, leveling,
dirty condenser, and any preventative maintenance. Failures
due to lack of maintenance may void your warranty.
Service contractors
should consult Continental for any parts needed under warranty.
Continental will issue a 5 digit Return Goods Authorization number
(RGA) to put on the outside of the box to return defective part
to factory, freight prepaid. Exceptions will be made. For example,
if you use truck stock or purchase parts Continental can either
replace your stock or issue a check for our cost of the part.
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