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Frequently
Asked Questions
1. How
do I place a Warranty service call?
2. How is a Warranty service call made during off-hours?
3. Do I have to go through Continental for parts and do old
parts have to be returned?
4. What is Continental's standard Warranty?
5. How can I tell if my compressor is covered under Warranty?
6. How do I install (older style) door gaskets?
7. How do I calibrate and set up my Control Products digital
Hi/Low alarm?
8. How do I become a Recommended Service Company?
1.
How do I place a warranty service call?
Consult
Continental customer service at 1-800-523-7138 extension 113, 132, or 159 prior
to any warranty service work. Be prepared to provide the model and serial
number. Continental's normal business hours are 8 A.M. to 5 P.M. Eastern
Time. See question #2 for service during off-hours. See Warranty
page for further information.
Not covered under warranty are temperature adjustments, calibrations,
leveling, dirty condenser, and any preventative maintenance. Failures
due to lack of maintenance may void your warranty.
2.
How is a warranty service call made during off-hours?
After normal business hours you must leave a message with
customer service (extension 113, 132, or 159) providing contact name, place
of business, where unit is located, model number and serial number, description
of the problem and if possible, installation date. Contact Continental
the following business day during normal business hours of 8 A.M. to 5
P.M. Eastern Time.
3.
Do I have to go through Continental for parts and do old parts have to
be returned?
Service
contractors should consult Continental for any parts needed under warranty.
Continental will issue a 5 digit Return Goods Authorization number (RGA)
to put on the outside of the box to return defective part to factory,
freight prepaid. Exceptions will be made. For example, if you use truck
stock or purchase parts, Continental can either replace your stock or
issue a check for our cost of the part.
4.
What is Continental's standard warranty?
The
warranty is 1 year on parts and labor, and 5 years on the compressor,
from date of installation. Please consult factory before any warranty
service work. See the Warranty page for
further information.
5.
How can I tell if my compressor is covered under warranty?
All
units come with a five year warranty on the compressor, unless otherwise
stated. Refer to the data tag on the top of the compressor. Here you will
find the model#, serial#, and date code of that compressor. For example,
Model# AEA4440YXA, SERIAL# 159867, with a date code of B2199 (B = Month
of February, 21 = day, 99 = year). If this date is within 20 months from
the day the compressor fails or one year from date of installation, it
can be over-the-counter exchanged at any Tecumseh/Copeland wholesaler.
After the 20 months, there are three options. First, the compressor is
sent from the factory, ground UPS, at no charge. Second, the compressor
is sent next day, second day or third day air (the customer is responsible
for those charges). Third, the compressor is purchased at a local Tecumseh/Copeland
wholesaler and we will issue an allowance towards the purchase of that
compressor (the customer is responsible for the difference). Two things
are required. First, we need the Model# and Serial# off of the Continental
unit (located on the inside right-hand wall). Second, we need a copy of
the compressor tag off of the top of the compressor.
Please fax info to 215-244-9579 ATTN: Customer Service.
6.
How do I install (older style )door gaskets?
The
newer door gaskets are snap-in style but, for the older style gaskets
the instructions are as follows:
1. Take the door off
the unit - open door 90° and lift up. If the door is on a mechanical
hinge, remove the hinge screws that secure the hinge to the front of the
unit.
2. Lay the door on
a table - handle side down.
3. Slip a putty knife
or a scrapper about 1 1/2" into the seam between the door gasket and the
door shell. This will break the glue seal. Pry up slightly around the
whole perimeter of the door until you can pull the old gasket off. DO
NOT REMOVE THE DOOR PAN OR ANY DOOR MOLDING !!
4. For
easier installation trim approximately 1/2" off of the flat portion of
gasket to allow the gasket to slip under the door pan.
5. Install the new
gasket on the door - secure the gasket with sheet metal screws about every
12" around the door.
7.
How do I calibrate and set up my Control Products digital Hi/Low alarm?
General
Information
The TAL -110 series Temperature Alarm Logger offers accurate temperature
indication, adjustment setpoints and log of the highest and lowest temperatures.
Applications include: Refrigeration, heating, industrial, agriculture,
scientific, and medical.
Features
- Sensor: Included,
remote 3' TS-10-3
- Display: 0.56"
high LED
- Data logging: Records
highest and lowest temperature
- Adjustable alarm
setpoints (two)
- Audible alarm silence
button (adjustable)
- Alarm relay output
(1A) and voltage output (AC)
- Battery backup
(battery not included)
- Alarm reset (switch,
manual, auto)
- Audible and visual
alarms (flashing display)
- Defrost delay (selectable,
0 or 45 minute)
Specification
Power requirements: 12 or 24 VAC, 12 or 24 VDC, 1.5 VA
Range: -40° to 199° F (TAL-110-volt), -40° to 93° C (TAL-111-volt)
Operating ambient temperature range: 20° to 140° F (-6° to
60° C)
Temperature sensor: 36" long three conductor 26 AWG, can be extended
to 1000'
Accuracy +1.0° F, +1.0° C, linearity: 0.5° F, 0.5° C
Enclosure dimensions: 2.95" H x 1.325" W x 2.50" D
Programming
A. Alarm setpoints
- Press "Set Mode" switch. The alarm will display "HSP" (High Alarm SetPoint).
Press the "Set Mode" switch again to display the current "HSP" value.
To program an increase or decrease in the "HSP" press the appropriate
"Up/Down" switch. Repeat this procedure for "LSP" (Low Alarm Setpoint).
B. High and Low
Data Logging - Following the Alarm Setpoints the "Set Mode" switch
will display "HI" (High Temperature Log) and "LO" (Low Temperature Log).
This is the highest and lowest temperature recorded since the "Reset"
switch was pressed. Pressing the "Reset" switch, while viewing the data,
will reset these values to the sensor temperature.
IMPORTANT: If the programming sequence is interrupted for more
than fifteen seconds, or not completed through to the point where the
display flashes once, the unit will automatically revert back to the
temperature mode, WITHOUT acknowledging any new values (tamper resistant).
C. Alarm Silencer
- Press the "Reset" switch to silence the audible alarm.
D. The Alarm
Delay, Silence Time Interval and Alarm Reset are all adjustable
using the dip switch on the rear (see figure 2).
E. Battery Backup
- A 9 volt battery (not included) will allow you to read the display
by pressing the "Reset" switch and the unit will transmit an audible
alarm. If battery is low or absent, three dots will light on front of
display.
F. Manual Reset
option requires user to press "Reset" switch to stop audible/visual
alarm even if temperature has returned to normal conditions.
G. All dip switch
functions should be set before powering the unit.
8.
How do I become a Recommended Service Company?
Call
Continental customer service at 1-800-523-7138 extension 113, 132, or 159 to
obtain a Recommended Service Company Request Form.
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